Terms And Conditions
Deep Cleaning Finchley Terms and Conditions of Service
These Terms and Conditions set out the basis on which Deep Cleaning Finchley provides professional cleaning services to residential and commercial customers. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions. They form a contract between you and Deep Cleaning Finchley for the provision of cleaning services in our designated service area.
1. Definitions
In these Terms and Conditions, the following definitions apply.
Client means the person, company or organisation booking cleaning services.
Company means Deep Cleaning Finchley, the cleaning services provider.
Services means any deep cleaning, end of tenancy cleaning, one off cleaning, after builders cleaning or related services supplied by the Company.
Property means the premises where the Services are to be carried out.
Operative means a cleaner or team of cleaners engaged by the Company to carry out the Services.
2. Scope of Services
The Company provides deep cleaning and related cleaning services in Finchley and surrounding areas as advertised from time to time. The exact scope of the Services for each booking will be agreed at the time of booking based on the information you provide.
The Company reserves the right to refuse to carry out any task that falls outside the agreed scope of work, is unsafe, illegal, or could reasonably be expected to cause damage to Property, fixtures, fittings or equipment.
3. Booking Process
Bookings may be made by the Client via the Companys accepted contact and enquiry methods. When requesting a booking, the Client must provide accurate information about the Property, including its size, condition, access and any specific requirements.
All bookings are subject to availability and are not confirmed until the Company has issued a booking confirmation. The Company may offer a provisional date and time which will be held for a limited period; if the Client does not confirm within that period, the slot may be released.
The Company may request photographs, an inventory or additional information to provide an accurate quotation for deep cleaning services. Any quotation is based on the information supplied and may be amended if the Property condition is significantly different on arrival.
By confirming a booking, the Client authorises the Company and its Operatives to attend the Property at the agreed date and time to carry out the agreed Services.
4. Access to the Property
The Client is responsible for providing safe and reasonable access to the Property at the agreed time. This includes arranging keys, entry codes, parking permissions where required, and notifying the Company of any access restrictions.
If the Operatives are unable to gain access, or access is significantly delayed, the Company reserves the right to charge a call out fee or treat the booking as a late cancellation in accordance with the cancellation terms below.
The Client must ensure that the Property is reasonably clear of personal belongings and that any fragile or valuable items are safely stored away before the start of the Services.
5. Client Obligations
The Client agrees to.
Provide accurate information during the booking process.
Ensure that there is running water, electricity, lighting and reasonable heating at the Property on the day of the Services.
Disclose any known hazards, including broken fixtures, electrical issues, infestations or any other matter that could affect health and safety.
Secure all valuables and important personal documents prior to the start of cleaning.
Comply with any reasonable instructions given by the Company or its Operatives for the safety of people or protection of the Property.
6. Prices and Quotations
The Company may quote for Services by reference to an hourly rate, a fixed price, a per room rate, or another clear pricing model. Any quotation is based on the details provided by the Client and the Companys professional assessment of the time and materials likely to be required.
Where the condition of the Property is substantially different from the description provided, including where heavy soiling, excessive waste, mould, or extensive after builders residue is present, the Company may revise the price or recommend additional Services. The Client will be informed of any price change before additional work is undertaken.
All prices are stated in pounds sterling and may be subject to applicable taxes where required by law.
7. Payments
The Client agrees to pay the agreed price for the Services in accordance with the payment terms notified at the time of booking.
The Company may require a deposit to secure the booking. Deposits are generally non refundable except where the Company cancels the booking or where expressly stated otherwise.
Payment of any remaining balance is typically due on completion of the Services, unless otherwise agreed in writing. The Company may also require full payment in advance for certain types of deep cleaning or for larger Properties.
The Company may accept various methods of payment, which will be made clear in advance. The Client is responsible for ensuring that funds are available and that any payment details provided are correct.
In the event of late or non payment, the Company reserves the right to apply reasonable administration fees, suspend further Services, and take appropriate steps to recover the outstanding amount, including using third party collection services where necessary.
8. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving notice to the Company. Specific cancellation windows and any applicable fees will be notified at the time of booking and may vary depending on the type of Service.
Where the Client cancels with short notice, the Company may charge a cancellation fee to cover administrative costs and allocated staff time. Where the Client fails to provide access on arrival, this may be treated as a late cancellation and the full or partial service fee may be charged.
The Company will use reasonable efforts to accommodate requests to reschedule, subject to availability. Rescheduling with short notice may incur a fee if the slot cannot be filled.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including severe weather, transport disruption, operatives illness, equipment failure or other force majeure events. In such cases, the Company will offer an alternative date and time. If no suitable alternative can be agreed, any deposit paid may be refunded for the affected booking.
9. Standards of Service
The Company aims to provide Services with reasonable skill and care, consistent with professional standards for deep cleaning in the local area. Cleaning results can depend on the age, condition and material of surfaces and furnishings, as well as prior maintenance.
The Company does not guarantee the removal of all stains or marks, particularly where they are permanent, have been left untreated for a long period, or where attempting removal could cause damage. The Client acknowledges that some wear, discolouration and damage may not be reversible by cleaning.
10. Complaints and Rectification
If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, ideally within 24 hours of completion. The Company may request photographs or a brief description of the issue to enable assessment.
Where a complaint is justified, the Company will arrange a reasonable rectification, which may include sending an Operative back to re clean the affected areas. Rectification will be limited to the specific elements of the Services that are considered below the expected standard.
The Company will not be liable for any complaint where the Client has not provided a fair opportunity to inspect and remedy the issue or where subsequent work by another party has altered the original condition of the Property.
11. Liability and Insurance
The Company holds appropriate insurance cover for its activities. Details may be provided on request.
The Company will take reasonable care when carrying out the Services and will be responsible for any direct damage to the Property or belongings caused by the proven negligence of its Operatives, subject to the limits set out in these Terms and Conditions.
The Company will not be liable for.
Normal wear and tear or pre existing damage or deterioration.
Any damage resulting from faulty or poorly installed fixtures, fittings or appliances.
Damage to items that are fragile, valuable or of sentimental value that have not been appropriately secured or disclosed.
Loss of profit, loss of revenue, loss of opportunity, or any indirect or consequential loss.
The Companys total liability in respect of any single claim arising out of the Services shall not exceed the total fees paid by the Client for the Services in question, except where liability cannot be limited or excluded by law.
12. Health, Safety and Waste Regulations
The Company and its Operatives will follow applicable health and safety requirements while providing Services. The Client agrees to support this by ensuring a safe working environment and notifying the Company of any known risks.
The Company will handle and dispose of waste in line with relevant waste management regulations. Deep cleaning may generate household or light commercial waste, including dust, packaging, minor debris and general rubbish. The Company will either place waste in the Clients designated refuse containers or, where agreed in advance, arrange lawful removal and disposal as an additional service.
The Client must not request the removal or disposal of hazardous, medical, chemical or specialist waste unless this has been expressly agreed in writing. The Company reserves the right to refuse to handle any waste that it considers unsafe or not covered by its standard services.
13. Use of Equipment and Materials
Unless agreed otherwise, the Company will supply its own cleaning products, tools and equipment suitable for performing deep cleaning services. All products are used in accordance with manufacturer instructions and safety data.
If the Client requests the use of their own products or equipment, the Company accepts no responsibility for any loss, damage or unsatisfactory results arising from their use. The Client must ensure that any such products are safe, clearly labelled and suitable for the intended surfaces.
14. Keys and Security
Where the Client provides keys or access devices, the Company will take reasonable steps to keep them secure and to ensure that access is used only for carrying out the Services.
On completion of the Services, keys will be returned or left in the manner agreed with the Client. The Company is not responsible for any loss or damage arising from instructions given by the Client regarding key return or Property security, such as leaving keys in a designated location.
15. Privacy and Data Protection
The Company collects and processes personal data only to the extent necessary to manage bookings, provide Services, handle payments and respond to enquiries or complaints. Personal data will be handled in line with applicable data protection laws.
The Company will not sell or disclose personal information to third parties except where necessary to deliver the Services, process payments, comply with legal obligations, or with the Clients explicit consent.
16. Force Majeure
The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include extreme weather, public transport disruptions, strikes, public health emergencies, or utility failures.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Amendments to Terms
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or the scope of its Services. The latest version will apply to all new bookings from the date of publication.
For existing bookings, the version of the Terms and Conditions in force at the time of booking will normally apply, unless a change is required by law or by regulatory guidance.
19. Entire Agreement
These Terms and Conditions, together with the booking confirmation and any agreed written variations, constitute the entire agreement between the Client and the Company in relation to the Services. They supersede any prior discussions, correspondence or understandings.
By confirming a booking with Deep Cleaning Finchley, the Client acknowledges that they have read, understood and agreed to these Terms and Conditions.
