Privacy Policy
Deep Cleaning Finchley Privacy Policy
This Privacy Policy explains how Deep Cleaning Finchley collects, uses, stores and protects personal data relating to customers and prospective customers within the Finchley area. It is intended to provide clear and transparent information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Deep Cleaning Finchley customers and prospective customers in the Finchley area who request, enquire about or receive our cleaning services. It covers personal data collected through any communication method, including in person, by post, via online forms, or through digital and telephone communications.
Data Controller
Deep Cleaning Finchley is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of the processing of your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Types of Personal Data We Collect
We only collect personal data that is necessary for us to provide and manage our cleaning services. The types of data we may collect include:
Identification and contact details such as name and title; service address; billing address where different; and preferred contact methods.
Booking and service information such as details of the property to be cleaned, access instructions where provided, type and frequency of cleaning services requested, and notes relevant to the performance of the service.
Transaction and payment-related information such as records of services purchased, dates and amounts, and payment status. Actual card or bank details are not stored by us if payments are processed by third-party payment providers.
Communication records such as enquiries, complaints, feedback, and any correspondence or notes related to your interactions with us.
Technical information where relevant such as limited device and usage information when you visit our online pages, to support service functionality and security.
Lawful Bases for Processing
We process your personal data only when we have a lawful basis to do so. Depending on the context, this may include:
Contractual necessity. We process your personal data in order to provide you with cleaning services, manage bookings, issue invoices, receive payments, respond to your enquiries, and otherwise fulfil our contract with you or take steps at your request before entering into a contract.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms. This can include maintaining accurate business records, improving our services, managing customer relationships, and ensuring the security of our operations.
Legal obligations. We may process and retain certain personal data to comply with legal requirements, including tax and accounting laws and record-keeping obligations.
Consent. In limited cases, we may rely on your consent, for example where required to send certain types of marketing communications. Where we rely on consent, you have the right to withdraw that consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage cleaning services, including scheduling visits, tailoring services to your requirements, and communicating with you about appointments.
To administer customer accounts, including issuing quotes, contracts, invoices and payment confirmations.
To respond to your questions, requests and complaints, and to provide general customer support.
To manage and improve our operations, internal administration, record-keeping and staff training.
To comply with legal and regulatory obligations, including those relating to tax, accounting, and responding to lawful requests from authorities where required.
Where permitted, to send you service updates and relevant information about related services, with the ability to opt out at any time.
Data Sharing and Processors
We do not sell your personal data. We may share personal data with carefully selected third parties who act as data processors on our behalf. These service providers are only permitted to process your personal data in accordance with our documented instructions and must implement appropriate security measures.
Examples of data processors we may use include:
Payment processing providers to securely handle card or electronic payments.
Accounting and invoicing systems to issue and store invoices and financial records.
Customer management and booking tools used to administer schedules and customer details.
Information technology and hosting providers who support the secure operation of our systems.
Where required by law or to protect our legitimate interests, we may also share personal data with professional advisors such as auditors or legal representatives, or with public authorities and regulators who are legally entitled to receive such information.
International Data Transfers
Where any of our service providers or their servers are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection law. This may include using standard contractual clauses or ensuring that the recipient is in a jurisdiction that has been recognised as providing an adequate level of data protection.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, or to meet legal, accounting or reporting requirements.
Customer account and service records are generally retained for the duration of your relationship with us and for a reasonable period thereafter to address queries, disputes or complaints and to meet tax and accounting obligations.
Financial and invoicing records are retained for the period required by applicable tax and accounting legislation.
Enquiries and correspondence from prospective customers who do not proceed with a service may be kept for a limited period to follow up on requests or to understand service demand, after which they are securely deleted or anonymised.
When personal data is no longer required, we will take steps to securely delete or anonymise it.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These measures include restricted access to personal data, staff training on data protection responsibilities, the use of secure systems, and regular review of our security practices. While we take reasonable steps to protect your information, no system can be completely secure, and you acknowledge that transmission of information is at your own risk.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain additional information.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure. You may request the deletion of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected and there is no legal requirement for us to retain it.
Right to restriction of processing. You may request that we restrict the processing of your personal data in specific situations, such as while we consider a challenge to its accuracy.
Right to data portability. In certain cases, you may request that we provide your personal data in a structured, commonly used and machine-readable format and transmit it to another controller where technically feasible.
Right to object. You have the right to object to the processing of your personal data where we are relying on legitimate interests as the lawful basis, including profiling based on those interests. You also have the right to object to direct marketing at any time.
Right to withdraw consent. Where we rely on your consent for processing, you can withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or in your service documentation.
You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office, if you believe that your data protection rights have been infringed. Further information about your rights and how to make a complaint can be obtained directly from the Information Commissioner's Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any changes will be posted in the latest version of this Privacy Policy, and the revised version will apply to all personal data from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.
